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How to Build a Customer and Tech Support Team

How to Build a Customer and Tech Support Team

Case Study: How to Build a Customer and Tech Support Team Business Name: BigAir Group Limited (ASX: BGL) Type of Company: Telecommunications Positions hired: Technical and Customer Support Explain the roles that you're currently outsourcing Level 1 Technical Support...

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10 Areas to Outsource in the new Financial Year

10 Areas to Outsource in the new Financial Year

Outsourcing work virtually is a cost-effective way to get those time-consuming tasks completed efficiently. As this financial year comes to an end, it is time to tie up loose ends and get prepared for the next one. To assist with the transition and get the right...

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How to use a Virtual Sales Assistant

How to use a Virtual Sales Assistant

When you're a salesperson, you want to be out there doing what you do best: sales! If you're like me, closing a deal is the excitement and reward you live for. Of course, there are many steps leading up to that close. Some are enjoyable, like creating relationships,...

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5 Business Lessons Learned from Tony Robbins

5 Business Lessons Learned from Tony Robbins

For those who aren’t familiar with Tony Robbins, he’s a legendary “business and life strategist” who has worked with the likes of Oprah Winfrey, Bill Clinton, and countless other extremely successful entrepreneurs and companies. I had the privilege of seeing him live...

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Managing the Performance of Remote Workers

Managing the Performance of Remote Workers

The days where business owners share a workspace with all of their staff are well behind us. Now, it is a rare workplace that does not have some level of remote working, whether that is a local staff working from home or a virtual assistant working in a different...

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The Secret to a Successful Recruitment Partnership

The Secret to a Successful Recruitment Partnership

If you’ve recently partnered with a recruiter to hire a staff member and had a positive experience, I’d imagine the timeline looked a little something like this: You, the hiring manager and/or internal recruiter identified a specific need within your team; You liaised...

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Is Telecommuting the key to Increased Productivity?

Is Telecommuting the key to Increased Productivity?

More employees are working remotely from their homes, and that's a good thing, not only for them, but also for their employers, and for the environment. The simple fact is that working in the comfort of your own home can increase job satisfaction, and satisfied...

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Three Essential Tools for Remote Team Collaboration

Three Essential Tools for Remote Team Collaboration

When working with remote teams, it’s critical to utilise programs that will best allow you and your staff to collaborate and communicate. There are a thousand apps and programs you can use to do this. In this article, I will cover the top three programs that Virtual...

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Seven Ways a Virtual Assistant Can Automate Your Business

Seven Ways a Virtual Assistant Can Automate Your Business

With the help of a Virtual Assistant (VA), you can make your business more efficient and productive without having to micromanage everything. In fact, you can run your business even while you sleep! Here’s how: Answering Customer Service/Enquiries Answering questions...

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